Friday, 27 August 2010

In Vivo Therapy

After getting the news of my last treatment failing, and knowing I need to have the emotional strength to get through this upcoming IVF cycle, I decided it was time to access a therapist skilled in fertility related issues. Earlier this week, I set up an appointment with the counselor associated with my clinic. I chose this person on the recommendation of other fertility clinic patients who have found the sessions very helpful. For me it is worth driving to another city, and paying out of pocket for someone who truly understands and has experience with infertility.

Last night I called my employee assistance plan that I have through work to check to see if this counselor was on their list, and perhaps some assistance with paying for her services. Long shot, I know, but I needed to check it out as every penny counts. My phone call went something like this:

Hello, I am wanting to access some counseling and was wondering if you could tell me if this counselor is on your list of providers?
Alright, we just need to run through a few questions before we can match you with an appropriate provider.
Name, company plan number, blah, blah, blah.
Alright someone will call you back within a couple of days to match you with a counselor in your area.
Wait, I don’t want a counselor in my area, my clinic has recommended this specific person and I’d just like to know if she is on your list. Yes or No?
Alright, you seem stressed, I’ll see if one of our telephone counselors can call you back tonight.

Telephone counselor person calls back an hour later.
Hello, I understand you are needing some counseling?
Yes, I was referred to this specific counselor, and was just wanting to know if she was on your list?
OK, I’ll need a bit more information from you before I can tell you.
What is the reason you are seeking counseling?

I’ve been struggling with infertility for a couple of years and just found out that I need to do IVF.
IV what?
IVF = in vitro fertilization
Oh, so you are pregnant?
No (in a exasperated tone), I am not, that is why I will be doing IVF.
Is this infertility a permanent condition?
I really hope not (nearly breaking into tears).
Alright, the provider that you requested is not listed with us, let me see I can get you in with a counselor in your area for early next week, or if you prefer, I am a counselor and we can talk on the phone now about your concerns.
No thanks, I would prefer to see this specific person because she specializes in this particular area, and understands it.
But you will have to pay out of pocket for her services and with our counseling it will be no charge to you.
That’s fine. The IVF is already costing us $10, 000 so $150 for a counseling session is peanuts in comparison.
Oh my, I’m sorry we couldn’t be of more help. Good luck with the “In Vivo”
Thank you, good bye.

Ha! After that phone conversation I now need therapy more than ever. Hubs and I meet with the therapist this afternoon. The timing couldn't be better.

1 comment:

  1. Wow, wow and wow!
    Hang in there silverdollar, we are all rooting for you!
    Hopeful16, 27 August 2010 - 06:06 AM

    OMG! Where on earth do they find these people! I really hope your appointment goes well.
    I am also rooting for you :)
    Toronto28, 27 August 2010 - 06:10 AM

    I would have pulled my hair out while talking to her on the phone. You are right, timing couldn't be better for the 'real' counseling session.
    Dempie, 27 August 2010 - 06:14 AM

    Unbelievable! How frustrating!
    I hope your counselling goes well!
    leigh14, 27 August 2010 - 06:28 AM

    WOW that phone person should get some help on how to deal with people!!!

    I understand the stress of all this too, I'm glad you have access to someone who understands infertility. You're right, paying $150 for a good counselor is nothing in the scheme of a whole IVF cycle where you'll be spending more than that on each day of meds! I wish people would be more understanding. Good luck with your session!
    Yvonne, 27 August 2010 - 06:29 AM

    :)
    kerrilyn, 27 August 2010 - 06:37 AM

    Unbelievable!!! There really are no words to describe the phone conversation you had to endure. Good luck this afternoon. I think you will really get something good out of seeing the counselor. :)
    BeanSprout, 27 August 2010 - 07:31 AM

    Vivo? Wasn't that a brand of paper towels?
    I'm so sorry you had to go through that. My first non-IVF counselor made a pouty faces when I explained my IF. The one I talked to thru VFC actually listened and gave me tools to use as I navigated through my emotions.
    ladylazarus, 27 August 2010 - 07:39 AM

    The telephone person would have been about as useful as a paper towel. Wait, maybe less so, at least a paper towel can catch your tears! Yes, I do think the "real" counselor is the right choice. I'll keep you ladies posted.
    silverdollar, 27 August 2010 - 07:57 AM

    really feel sorry for you to go through all those. But I can't help laughing, that so-called free counselor is an IDIOT!!! Hopefully you will find the session helpful. I am thinking that I might need some after yesterday's call from the clinic, totally threw me off :))
    hope2011, 27 August 2010 - 08:52 AM

    WOW. I'm kind of scared that that person is offering crisis counselling to people who call in ... very scary.
    (BTW, I'm kind of shocked that your EAP is allowed to ask you questions like that. With our extended medical, we just mail in the receipt - no questions asked. The counsellor does have to be a psychologist though, unfortunately, to be reimbursed.)
    impatient, 27 August 2010 - 09:38 AM

    I actually find this funny in a twisted sort of way.
    I also have an extended health plan also where you submit receipts but it's only for a psychologist or social worker. EFAP is a separate thing for short term counseling. I made it really short term -one phone call was all that was needed from them.
    silverdollar, 27 August 2010 - 09:43 AM

    Argh! If only the people on the phones took the time to listen to your question. Glad the timing worked out, though. :)
    gibasgirl, 27 August 2010 - 12:01 PM

    cripes~! Well, I am glad you survived that! Yeah, I think IVF is so foreign to many people...!
    heres2hoping, 28 August 2010 - 04:34 AM

    Good Lord...
    You couldn't make this stuff up.
    Zuu, 28 August 2010 - 08:23 AM

    Believe me, as overactive of an imagination as I have, this is not a work of fiction.
    silverdollar, 28 August 2010 - 08:40 AM

    ReplyDelete